Short version: we keep what we need to help you, and nothing else.
We store your messages, your email address and anything you attach, so we can answer and keep a history of your requests. Tickets are kept for 24 months after they close, then deleted.
For checks, we store the address, the answer the mail server gave (for example "accepted" or "no such user") and the time, together with the contact in the project that asked for the check. We delete them on request. No message is ever sent to the address. See Why did mx1.sprucedesk.com connect to my mail server?
We don't sell personal data. We share it only with the hosting providers that run our servers.
You can ask for a copy of your data, a correction, or deletion at support@sprucedesk.com. We answer within 30 days.
Write to us and a person will reply.